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Experience supporting a large, distributed user base
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Experience building and managing schedules across multiple concurrent projects
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Experience with Azure Government and AWS cloud environments
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Experience supporting state government initiatives
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Experience tracking/reporting metrics in high-compliance environments
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Experience partnering with technical programming/development teams
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Strong problem-solving mindset with initiative and a “can-do” approach
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Strong communication skills with the ability to work across diverse stakeholder groups
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Familiarity with IT standards in criminal justice or similarly regulated environments
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Broader technical exposure (e.g., programming, data analytics) is a plus
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Proven team-first attitude, strong work ethic, and ability to meet deadlines in a fast-paced environment