L3 Support Engineer
  • Fixity Technologies
8 Days Ago
NA
Yearly
New York-NY
10-12 Years
Required Skills: RTDS, RTMDS, RHEL
Job Description

Must Have Technical/Functional Skills

  • Strong market-data experience in the financial-services sector, including delivery and support of production solutions.
  • Deep expertise in RTDS/RTMDS components such as ADH, ADS, DACS and ATS.
  • In-depth Red Hat Enterprise Linux (RHEL) administration and advanced shell scripting.
  • Proven troubleshooting of market-data networks, server hardware, platform builds and complex production configurations.
  • Hands-on automation experience using tools such as Rundeck and scripting languages such as Python.
  • Experience with ServiceNow and Jira for workflow, incident and change management.
  • Experience with Git and DX1 or comparable development / CI tooling.
  • Good understanding of WAN/LAN delivery, infrastructure monitoring, patching, compliance and production support.
  • Desirable: HPE Synergy, HPE OneView, ITRS and BigPanda.
 
Roles & Responsibilities: 
  •  Provide Level 3 engineering and production support for a private-cloud platform serving a large global customer base.
  • Manage the platform to maintain required standards, patch levels, stability, reliability and operational predictability.
  • Develop and maintain inventory and automation required to build and deliver new RTMDS infrastructure.
  • Diagnose and resolve complex issues involving build processes, RTDS software configurations, inventories, hardware and bespoke configurations; implement sustainable fix-forwards.
  • Create and maintain clear operational processes, technical documentation and support procedures.
  • Train Level 1 and Level 2 support teams on complex tasks and strengthen overall support capability.
  • Ensure effective production monitoring is in place and partner with core engineering to enhance monitoring coverage.
  • Work with development and engineering teams to create scalable automation for mass infrastructure delivery.
  • Assist development teams with functionality delivery and resolution of product issues.
  • Partner with quality-engineering teams to maintain CI and production pipelines, with suitable testing to reduce repeat failures.
  • Collaborate with network teams to validate WAN and LAN delivery and resolve service-impacting issues.

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