Required Skills: IT Governance, Demand Management, Portfolio Management, ServiceNow, sourcing platforms, Technology investment, prioritization, IT Service Management, Enterprise Architecture, Cybersecurity, Strategic meeting, Strategic workshop facilitation, Spend data analysis, operational data analysis, reporting, dashboards, Agile, ITIL, Process Improvement, Public-sector, large enterprise, Enterprise system modernization, digital transformation, Continuous software deployment, phased implementation, Change management, technology adoption, Business Analysis, ITIL certifications, ECBA, CCBA, ITIL Foundation, Project leadership, mentoring, coaching, Public-sector operations, correctional Management, offender management systems

Job Description

• Analyze current-state business processes and identify opportunities for improvement, automation, and technology enablement.
• Conduct stakeholder interviews, workshops, and working sessions.
• Develop process maps, business requirements, functional requirements, use cases, and supporting documentation.
• Identify gaps, risks, assumptions, dependencies, constraints, and improvement opportunities.
• Support technology demand intake, analysis, evaluation, prioritization, and governance.
• Analyze business value, scope, cost, resources, dependencies, risks, and operational impacts of proposed demands.
• Collaborate with Project Management, IT Service Management, Enterprise Architecture, Cybersecurity, and Portfolio Management teams.
• Translate complex business and technical information into clear documentation and presentations.
• Analyze demand and portfolio data to identify trends, risks, gaps, and procurement opportunities.
• Develop reports, metrics, dashboards, and analytical deliverables to support decision-making.
• Participate in solution evaluation, requirements validation, testing, and UAT activities.
• Support transition of approved demands into projects, services, or other delivery paths.
• Work across multiple concurrent projects and occasionally lead project sub-teams.

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field, OR 4 years of equivalent experience.
• Experience in Business Analysis, Requirements Analysis, Process Analysis, or related functional evaluation.
• Strong experience gathering, analyzing, documenting, and communicating business processes and system requirements.
• Strong analytical, problem-solving, and risk-analysis skills.
• Experience identifying operational gaps and developing cost-benefit improvement opportunities.
• Ability to translate business/user needs into actionable technical requirements.
• Excellent verbal, written, facilitation, and interpersonal communication skills.
• Strong stakeholder management and consensus-building skills.
• Experience working with technical teams, business stakeholders, and external vendors.
• Ability to manage multiple priorities and concurrent initiatives.
• Strong experience developing business documentation, process flows, executive presentations, and analytical deliverables.