Business Systems Analyst
- E Solutions Inc.
1 Days Ago
NA
W2
Holmdel-NJ
5-10 Years
Required Skills: P&C, Life, Health, audit, SOX,
Job Description
Key Responsibilities
• Author clear, testable business and functional requirements documents (BRD/FRD) for intake workflows, approval routing, and governance controls within ServiceNow.
• Build and maintain a full requirements traceability matrix (RTM) linking business requirements to design, development, and test cases.
• Translate governance and approval policy/process into system workflows, forms, and business rules in partnership with ServiceNow developers.
• Develop detailed test plans, test scripts, and test cases (functional, regression, integration) covering intake, routing, approval, and reporting features.
• In partnership with the Head of Tech Governance plan, coordinate, and execute User Acceptance Testing (UAT) including entry/exit criteria, defect triage, sign-off, and stakeholder training support.
• Support process mapping and current-state/future-state analysis of governance and approval workflows.
• Act as liaison between business stakeholders, shared services developers, QA, and project working group, ensuring alignment and clear communication.
• Assist change management activities: training materials and adoption support.
• Creating documentation aligning with audit, compliance, and governance standards.
Required Qualifications
• 5+ years of experience as a Business Systems Analyst
• Proven experience writing business/functional requirements, use cases, and user stories for enterprise systems.
• Hands-on experience building and maintaining a requirements traceability matrix (RTM).
• Strong experience developing test plans, test cases, and executing/coordinating UAT.
• Strong stakeholder management skills, including the ability to navigate and resolve conflicting priorities across business and technical teams.
• Excellent written and verbal communication skills; able to translate business needs into clear technical requirements and vice versa.
• Experience working with cross-functional teams including developers, QA, architects, and cross-functional team.
• Proficiency with tools such as Confluence, Visio, and Microsoft Office/Excel for RTM and documentation.
• Strong analytical, problem-solving, and organizational skills; high attention to detail.
Preferred Qualifications
• Experience with the ServiceNow platform, particularly modules related to Governance, Risk & Compliance (GRC), IT Business Management (ITBM/PPM), Demand/Intake Management, or App Engine/workflow-based approval processes.
• Prior experience building or supporting a technology governance, intake, or approval management system/tool or equivalent.
• Insurance industry experience (P&C, Life, Health, or Reinsurance) and familiarity with insurance-specific governance, risk, and regulatory considerations.
• Experience with IT Service Management (ITSM) tools and processes (Incident, Change, Problem, Request Management).
• Business Analysis certification (CBAP, CCBA, ECBA/IIBA) and/or Project Management certification (PMP, CAPM, PMI-ACP).
• Understanding of audit, SOX, or regulatory compliance documentation.
Soft Skills / Attributes
• Detail-oriented with strong documentation discipline, balanced with the ability to see the big picture.
• Adaptable to shifting requirements and evolving project scope.
Deliverables Expected from This Role
• Business & Functional Requirements Documents (BRD/FRD)
• Requirements Traceability Matrix (RTM)
• Test Plan and Test Cases (functional, regression, integration)
• UAT Plan, UAT execution results, and sign-off documentation
