Senior Field Service Business Analyst
- Consulting Knights, Inc.
3 Days Ago
NA
C2C
Charlotte NC-NC
8-10 Years
Required Skills: Field workforce management, WFM tool, Salesforce Field Service, Oracle Field Service, TOA, ClickSoftware, ServiceNow FSM, IFSClevest, Technician scheduling, route dispatch optimization, appointment capacity management, geofenced job execution
Job Description
Senior Field Service Business Analyst – Salesforce Field Service (FSL), Technician Scheduling, Dispatch & Route Optimization
Field workforce management
WFM tool experience
Hands on experience with field dispatch workforce management tools such as Salesforce Field Service, Oracle Field Service TOA, ClickSoftware, ServiceNow FSM, or IFSC levest specifically involving technician scheduling, route dispatch optimization, appointment capacity management, or geofenced job execution.
Candidates WFM experience must be field mobile workforce, not contact center agent scheduling.
Experience in environments where they had to investigate and define business needs from ambiguous or incomplete requests not just document requirements that were already defined by someone else.
Work directly with business stakeholders not only within a BA team, with strong written and verbal communication skills up to VP level audiences.
Strong analytical thinking, stakeholder management, and the ability to communicate clearly with both technical teams and senior leadership.
