Required Skills: Product Specialist,Salesforce,Sales/Service/Experience Cloud ,Healthcarre payer,Health Cloud Implementation
Job Description
1. As a Product Specialist the person should have driven or played an integral role in a minimum of 4-5 different Sales/Service/Experience Cloud Salesforce.com implementations, of not less than 6 months each.
2. Total IT industry experience of atleast 12 years, with atleast 7 of those in Salesforce.com and Sales/Service/Experience Cloud. Projects experience with specific reference to CRM Roadmap planning and Sales/Service/Experience Cloud / Health Cloud/ Force.com Implementation / Architectural oversight will be necessary.
3. Should have experience working with SFDC objects, configuration, and administration essentials.
4. Experience and domain knowledge in Healthcare payer business is a huge plus and highly preferred
5. Must have strong interpersonal/ stakeholder management skills. Must liaison between several IT and business teams to carve out the roadmap with clear priorities and quick wins
6. Must have worked in minimum of 1-2 Health Cloud implementations. Experience in Data Cloud is a huge plus and is highly preferred.
7. Ability to capture requirements from business users – requirements may pertain to implementation of SFDC Service/Sales/Experience Cloud/Chatter or may pertain to development of pure-play Custom-applications on the Force.com platform.
8. Knowledge of Requirements Analysis and Management processes: Very strong hands-on experience and high degree of comfort in preparing Requirement artifacts like BRD/user stories, SRS (Functional requirements), Gap analysis documents/Use-cases, and Solution Design documentation.
9. Important! -- Very good Experience in Designing solutions in Sales/Service Cloud /SFDC/Force.com based on a BRD and churning out a Solution Design / Technical Design Document.
10. Also need to be able to build prototype configurations in Sales/Service/Experience Cloud /SFDC/Force.com/CHATTER as part of Design phase.
11. Apex/Visualforce knowledge will be nice to have, but not mandatory, as long as the person has very good experience in doing Solution Design/Technical Design.
12. Knowledge of, and experience in Salesforce.com CODE-level re-engineering / Code optimization will also be good-to-have. Some reasonable hands-on knowledge in Apex/Visualforce/Javascript frameworks/HTML5/Web-Services will be needed.