Salesforce Service Cloud
  • XPERT Technologies Inc
75 Days Ago
NA
NA
Columbus-OH
8-11 Years
Required Skills: Aura, Apex, SOQL, SCRUM, Agile, Java Script
Job Description
  • Design, Develop, Test, Document and Deploy high quality business solutions on the Force.com platform.
  • Maintain, enhance, and create workflows, Flows and other functions and configurations within the Salesforce.com environment.
  • Develops and Manages Communities
  • Proactively seek out and identify needed system changes.
  • Communicate system changes to the users in advance so they understand the change and how to use it prior to implementation.
  • Develops and creates advanced-level customized reports, dashboards and respond to ad hoc reporting requests as needed.
  • Handles and implements third-party integrations and trouble-shoots any issues with applications as they arise.
  • Works with leadership and stakeholders, determine Salesforce and other technologies, software, tools, and approaches to improve operational efficiencies, and enhance the customer experience.
  • Creates project documentation, including user interface guides, training documentation or other functional specific documents and change requests.
  • Thoroughly unit test development deliverables and participates in business user acceptance testing
  • Validates test cases and results against requirements.
  • Develops complex, macro driven reports to summarize system information for Senior Management.
  • Salesforce report building best practices should be followed to avoid the creation of configurations that negatively impact performance as data volumes increase.
  • Assist with migration from older systems/processes into Salesforce.com.
  • Import data as appropriate using Salesforce tools like Data Loader
  • Log, troubleshoot and resolve system problems.
  • Monitor and manage exception logs for back-end system integration with SFDC.
  • Perform other duties as assigned.
 
  • Bachelor's Degree in Computer Science or information systems or related field
  • 8-10 years of experience in Information systems operations environment in Analysis, Design & Development
  • 5+ years of Professional Experience in development & administration of applications in Salesforce platform-based technologies (Sales Cloud, Service Cloud, Community Cloud)
  • 5+ years of Experience in Lightning Web Components (LWC), Aura, Apex, SOQL development and Java Script
  • 5+ years of Experience in building and Managing Communities
  • 5+ years of experience in SFDC Design, Analysis, Configuration, Customization and Coding
  • 5+ years of experience with SFDC data model and the data migration / integration capabilities of SFDC
  • Strong reporting background using standard reporting tools including standard salesforce.com reporting functionality
  • Minimum of 3 years of experience with Salesforce tools such as Data Loader, SFDC Outlook connector, Jitterbit, MuleSoft etc.
  • Handle web services API integrations with other internal and 3rd Party systems (REST & SOAP)
  • 5+ years of experience with SCRUM/Agile Development practices.
  • Required ability to propose, document, and implement software project lifecycle solutions (software and documentation).
  • Salesforce.com Developer certification or Administrator certification, preferred.

Jobseeker

Looking For Job?
Search Jobs

Recruiter

Are You Recruiting?
Search Candidates