ServiceNow Development Lead
- Nityo Infotech
2 Days Ago
NA
C2C
Remote
10-20 Years
Required Skills: NowAssist, AI, Agentic AI, JavaScript, HTML, CSS
Job Description
• Develop and customize ServiceNow applications across CSM, ITSM, SPM, HRSD and other applications.
• Build workflows for requests, incidents, and change management using Flow Designer and custom logic.
• Configure out-of-the-box functions and design custom automation solutions.
• Develop integrations with third party systems using REST/SOAP APIs.
• Build and enhance Service Portal and UI Builder components.
• Write and maintain Script Includes, Business Rules, Glide API scripts
• Troubleshoot issues, optimize performance, and support platform enhancements.
• Participate in Agile development and tracking, design discussions, and stakeholder discussions.
• Develop UAT scripts and support functional validations.
• Develop AI and GenAI functionalities and have experience with NowAssist.
• Other technical development work as needed.
Required skills:
• 8+ years of experience as a ServiceNow Development Lead/ Senior ServiceNow Developer or Administrator
• 10+ years of overall working experience
• Experience in ServiceNow CSM, and/or ITSM, and/or SPM, and/or HRSD implementation
• Expertise in:
o NowAssist, AI, Agentic AI
o Glide APIs, Script includes Business Rules, client scripts/Ui Policies, Notification & Email scripts, integration hub
o Flow Designer & workflow automation
o REST API integrations
o Service Portal, UI Builder
o CMDB data model and configuration
o Strong proficiency in JavaScript, HTML, CSS
• Hands-on experience in Agile/Scrum methodology
• Solid understanding of ServiceNow solution architecture and coding standards
• Hold valid ServiceNow certification
Desired skills:
• Additional experience as a Solution Architect, or AI Engineer, or a Product Owner will be highly desired
• Experience with HCLSSM and certification in HCLSSM is highly desired
• Knowledge and experience with US healthcare industry is highly desired
