ServiceNow Architect
- Nityo Infotech Corp.
1 Days Ago
NA
W2
Remote
8-10 Years
Required Skills: ServiceNow Architecture, ServiceNow governance, Demand Management, Enterprise Architecture, intake processes
Job Description
ServiceNow Architect
Roles and Responsibilities
• Establish the NPR Intake SOP and process improvement.
o Work with the defined intake process for new technology and service-related requests using ServiceNow Demand Management.
o Process required fields and data objects, including models, business applications, vendor or manufacturer, support model, business capability alignment, existing solution check, ownership, primary contact, and target go-live information.
o Support the intake process while creating a clear path for future automation and maturity.
• Support Demand Technical Review Through ART o Support the Architecture round table (ART) for review, screening, prioritization, technical review checkpoints, reuse considerations, required stakeholders, and demand disposition outcomes.
o Document how ART feedback, recommendations, risks, objections, approvals, deferrals, rejections, and handoffs should be captured in demand work notes, demand tasks, decision records, and dashboards.
Experience
- Five years of hands-on experience with ServiceNow architecture
- Strategic Portfolio Management, Demand Management, Enterprise Architecture or Application Portfolio Management, CSDM, ITSM, service modeling, process design, and stakeholder facilitation
- The preferred resource will have practical experience designing intake workflows, demand lifecycles, review boards, approval or decision tracking, dashboards, business application and service instance modeling, and governance processes that avoid unnecessary customization while supporting auditability, reporting, and operational adoption.
